Shipping & Delivery Policy

Effective date: September 24, 2026
Last updated: September 24, 2026

PlusSizeZ ships plus-size and curvy fashion to customers in selected markets. We understand that delivery matters when you are ordering for a wedding guest look, work outfit, date night, holiday, beach trip or everyday wardrobe. This policy explains delivery countries, processing, shipping methods, tracking, customs and delayed or damaged shipments.

Information, shipping methods and charges shown at checkout take priority where they differ from general estimates in this policy.

1. Delivery countries

We ship to destinations available at checkout. Availability may vary by destination, product, carrier restrictions, customs requirements and logistical conditions.

Remote areas, islands, military addresses and PO boxes may have limited shipping options. If a destination is unavailable at checkout, we may not be able to accept the order for delivery there.

2. Order processing

Orders are generally processed within 7–10 business days, excluding weekends and public holidays. Processing begins after payment has been authorised and delivery information has been confirmed.

Some products may require additional preparation time where stated on the product page. High order volumes, holidays, promotions and events outside our reasonable control may extend processing time.

3. Shipping methods and delivery estimates

Available methods, fees and estimated delivery times are shown at checkout based on the destination and products ordered. Delivery estimates generally begin after processing is complete and the order has been handed to the carrier.

Delivery estimates are estimates only and are not guaranteed unless a guaranteed date is expressly provided at checkout or in the order confirmation. Orders containing multiple products may be shipped separately, with separate tracking information.

4. Tracking and address accuracy

Where tracking is available, tracking information will be sent to the email address associated with the order. Tracking may take time to update after dispatch.

Customers are responsible for providing a complete and accurate address, including apartment, unit and postal code. If you notice an error, contact hi@plussizez.com immediately. We will try to assist before dispatch, but an address change cannot be guaranteed after processing or shipment.

5. Customs, VAT and import charges

International orders may be subject to import duties, VAT, customs-clearance fees or carrier handling charges. Unless otherwise stated at checkout, customers are responsible for destination-country charges legally payable by the recipient.

PlusSizeZ does not control individual customs policies, tax rates or processing times. If a parcel is refused or abandoned because applicable charges are not paid, any refund or reshipping arrangement will be handled under our Refund and Returns Policy and applicable law.

6. Delays, lost parcels and damaged shipments

Delays may result from carrier disruption, severe weather, customs processing, public holidays, strikes, government restrictions, inaccurate delivery details or other events outside our reasonable control.

If tracking has not updated for an unusually long period or indicates that a parcel may be lost, email hi@plussizez.com with your order number and tracking number. We will review the shipment and, where appropriate, work with the carrier.

Damaged packages

If a package appears visibly damaged, photograph the packaging and product as soon as reasonably possible and contact us. For damaged, incorrect, faulty or non-conforming products, we will provide the remedy required under our Returns Policy and applicable law.

7. Undeliverable packages

If a carrier cannot deliver because the recipient is unavailable, the address is incorrect, customs requirements are incomplete or another delivery requirement is unmet, the carrier may attempt redelivery, hold the parcel for collection or return it to the sender.

If a parcel is returned because of an incorrect address, refusal of delivery, failure to complete customs procedures or another issue attributable to the recipient, we will contact the customer where reasonably possible. Additional shipping charges may apply to resend the parcel where permitted by law.

8. Contact

For questions about plus-size fashion delivery, tracking or an order, contact hi@plussizez.com and include your order number.