At Plusizez, we want you to feel confident about every purchase.
While most of our fashion items don’t come with a traditional warranty, we’re always here to help if something isn’t right with your order.
Product Quality
We carefully review the products we offer to make sure they meet our quality standards.
If you receive an item with a manufacturing defect or a significant quality issue, please contact us as soon as possible after receiving your order.
We may ask for photos or other information to help us understand the issue and determine the best solution.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us before wearing or washing the item.
Depending on the situation, we may offer:
- A replacement
- A refund
- Another appropriate solution
The available solution may depend on the nature of the issue and product availability.
Incorrect Items
If you receive an item that is different from what you ordered, please let us know.
We’ll review the order and help arrange the appropriate solution.
Customer Support
Need help with your order, product, size, return, or anything else?
Our customer support team is here to help.
You can contact us through our Contact Us page, and we’ll do our best to get back to you as soon as possible.
Warranty Limitations
Normal wear and tear, damage caused by improper use, washing, care, alterations, accidents, or failure to follow the care instructions are generally not considered manufacturing defects.
Any specific warranty or product guarantee shown on an individual product page will take priority over this general policy.
Questions?
If you’re unsure whether an issue with your item is covered, please contact us.
We’re happy to take a look and help you figure out what to do next.