Effective date: September 24, 2026
At PlusSizeZ, we believe online shopping for plus-size and curvy fashion should feel simple, respectful and comfortable. This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit or shop with us.
1. Information we collect
We may collect your name, email address, phone number, shipping and billing address, order and payment information, customer-service messages, marketing preferences, device information, browser information, IP address, cookie identifiers and information about how you use our website.
We do not need body measurements or body-shape information to process a standard order. If you voluntarily share fit information when asking for sizing help, we use it only to respond to that request and support your shopping experience.
2. How we use information
- Process, confirm and deliver orders.
- Send order and delivery updates.
- Handle returns, refunds and customer support.
- Help answer sizing and product questions.
- Improve website performance and shopping experience.
- Prevent fraud and protect website security.
- Send marketing where permitted and where you have chosen to receive it.
- Meet legal, accounting and regulatory requirements.
3. Payment information
Payments may be processed securely by third-party payment providers. We do not store complete credit or debit card details on our own servers.
4. When we share information
We do not sell or rent your personal information. We may share limited information with trusted providers that help operate PlusSizeZ, including payment providers, hosting and ecommerce services, fulfilment and delivery partners, returns providers, analytics services, advertising platforms, email providers, customer-support tools and authorities where legally required.
5. Cookies
We use cookies and similar technologies to keep the website working, remember preferences, understand website use and, where permitted, measure advertising. See our Cookie Policy.
6. Retention and security
We keep information only as long as reasonably necessary to provide services, manage orders, handle returns, resolve disputes, prevent fraud, meet legal obligations and protect our business. We take reasonable administrative, technical and organisational measures to protect information. No online service can guarantee complete security.
7. Your choices and rights
You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict or object to certain processing, or request portability.
8. International processing
Some service providers may process information outside your country. We use appropriate safeguards where required by applicable law.
9. Changes and contact
We may update this policy when our services, providers, data practices or legal obligations change. Privacy questions and rights requests can be sent to hi@plussizez.com.